SHIPPING & DELIVERY TIMES

Australia-Wide Shipping

ORDERS OVER $150

  • Cost: FREE
  • Estimated Delivery: 2 - 7 business days once order is approved

ORDERS UNDER $150

  • Cost: $15 flat-rate
  • Estimated Delivery: 2 - 7 business days once order is approved

EXPRESS SHIPPING

  • Cost: $30
  • Express Australia Post next-day delivery (delays may apply due to COVID-19 impacts)

Orders are usually despatched the next business day if ordered before 5:00pm.

  • All parcels within Australia are delivered via Sendle.
  • Once your order has been confirmed, you will receive an email with your tracking number.
  • Sendle is used to ensure a reliable and efficient delivery system. We only provide an estimated time for delivery so there may be an occasion where parcels are delayed due to unforeseeable circumstances. If you do provide incorrect details then any re-delivery costs will be at your expense. Please ensure that you provide accurate address details. 

 

Pick-up option

The only available pick-up location is our Queen Street shop in Brisbane, Australia. 

  • Cost: FREE
  • Pick-ups are usually ready within 2 hours (during trading hours).
  • You will receive a notification that lets you know your order is ready to be collected. Please check our trading hours prior to visiting. 
  • Upon pick-up, customers must show their order confirmation or receipt.
  • You will have the option to choose pick up when you reach checkout - a step before the payment page (refer to the screenshot below).

Screenshot - Pick up option

International Shipping

Due to the COVID-19 pandemic, International shipping may be disrupted or cancelled. Please seek advice before placing International orders (email: uggbrisbane@gmail.com).

  • Standard International delivery may take between 10-14 business days.
  • Express International delivery may take between 2-7 business days.

PRICING IN AUSTRALIAN DOLLARS

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur.

TAXES & DUTIES

Any and all applicable custom fees, taxes and duties are the sole responsibility of the customer.

IMPORTANT NOTICE: UNFORESEEN CIRCUMSTANCES

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes, floods etc.). All colours of products are reproduced as accurately as possible. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.